Frequently Asked Questions

You receive a U.S. address, send your orders there, and we forward them internationally based on your selected shipping method.

Yes, consolidation allows you to merge multiple packages into one shipment to reduce international shipping costs.

We offer flexible storage so you can wait for multiple orders to arrive before shipping them together.

Yes, we check packages for visible damage and confirm received quantities upon arrival.

Yes, you can choose from multiple carriers depending on delivery time and pricing preferences.

Our service is used by international shoppers, small businesses, and eCommerce sellers sourcing products from the U.S.

You can receive letters, documents, business correspondence, and other standard mail items.

Yes, scanning options are available so you can review important documents before deciding to ship them.

You can choose forwarding frequency based on your needs — immediately, periodically, or on request.

Yes, all mail is processed in a secure environment with controlled access and organized handling procedures.

Yes, you can include mail items in your package shipments to reduce overall shipping costs.

This service is ideal for international clients, remote business owners, and anyone needing a U.S. mailing address.

Package consolidation means combining multiple deliveries into one shipment to reduce shipping costs and simplify logistics.

Sending one combined shipment is often more affordable than paying separate international shipping charges for each package.

Yes, we can remove unnecessary outer packaging when suitable to reduce shipment size and improve efficiency.

Yes, consolidation is usually done after all expected packages have arrived at our warehouse.

This service is ideal for frequent shoppers, resellers, and businesses receiving multiple orders from different suppliers.

Yes, you can decide when to ship once your packages have arrived and are ready for consolidation.

Repacking involves reorganizing and repackaging items to improve protection and reduce shipment size.

Yes, reducing package size and weight can lower shipping costs, especially for international deliveries.

Yes, we use appropriate cushioning and protective materials based on the type of items being shipped.

Yes, fragile items are handled carefully and packed with additional protection to reduce the risk of damage.

Yes, you can request repacking for specific shipments or individual packages.

This service is ideal for customers shipping fragile, valuable, or bulky items internationally.

You can store packages, mail, and incoming orders until you are ready to forward, combine, or process them further.

Storage allows you to wait for additional deliveries, plan consolidation, and avoid sending multiple separate shipments.

Yes, stored items can be combined into one shipment when all expected packages have arrived.

Yes, incoming items are registered in your account so you can track what has arrived and manage your next steps.

It is ideal for frequent shoppers, resellers, and businesses receiving orders from different suppliers over time.

Yes, you control when stored items are released for forwarding, consolidation, or other handling services.

Insurance adds extra protection for valuable, fragile, or important items during international shipping.

It is most useful for electronics, branded products, commercial inventory, important documents, and other higher-value items.

Insurance is typically added before shipment dispatch, based on eligibility and declared value.

No, but it is strongly recommended for shipments that contain valuable, fragile, or business-critical items.

No, insurance works best together with proper packing and secure shipment preparation.

This service is ideal for customers who want stronger protection and more confidence when shipping internationally.

Inbound receiving is the process of accepting supplier shipments, recording incoming inventory, and preparing products for the next stage of prep or fulfillment.

Inventory can be sent by manufacturers, wholesalers, distributors, or other suppliers depending on your sourcing model.

Yes, incoming shipments are registered so your inventory enters a more organized workflow from the moment it arrives.

After receiving, inventory can move into inspection, labeling, packaging, bundling, or shipment preparation for Amazon fulfillment centers.

It helps create a more controlled and organized start to the prep process, especially when inventory comes from multiple suppliers or in recurring batches.

No, this service is also useful for eCommerce businesses that need organized intake and handling before inventory moves to the next logistics stage.

FNSKU is a unique barcode used by Amazon to identify products assigned to a specific seller account within its fulfillment network.

Most FBA shipments require FNSKU labels unless you are using manufacturer barcodes under specific Amazon settings.

Labels must be placed on a flat surface, clearly visible, and must cover any other scannable barcodes if required by Amazon.

Yes, incorrect labeling can lead to receiving delays, relabeling fees, or rejection of your shipment at Amazon facilities.

We can handle both printing and applying FNSKU labels as part of the prep process.

Yes, we handle labeling for both small batches and high-volume inventory shipments.

It includes quantity checks, visual inspection for damage, and basic verification of product condition before further processing.

Inspection scope depends on your requirements. It can include full checks or sampling based on your instructions.

Any issues can be flagged so you can decide how to proceed before inventory is prepared or shipped to Amazon.

It helps prevent sending damaged or incorrect items to Amazon, reducing returns, delays, and additional fees.

Yes, inspection is typically part of a larger workflow that includes labeling, packaging, and shipment preparation.

This service is useful for Amazon sellers, private label brands, and businesses that want better control over product quality before fulfillment.

Poly bagging is the process of placing products into sealed plastic bags to protect them and meet Amazon packaging requirements.

Protective packaging is required for fragile items, products with multiple components, or items that could be damaged during handling.

Yes, poly bags larger than a certain size require suffocation warning labels to comply with Amazon guidelines.

Yes, we use bubble wrap and cushioning materials to protect fragile products during storage and transit.

Yes, proper packaging helps prevent delays and ensures your products are accepted and processed smoothly.

This service is ideal for Amazon sellers and eCommerce businesses that want to protect their products and meet packaging standards.

Bundling is the process of combining multiple products into a single unit that is sold under one SKU on Amazon.

Kitting involves assembling multiple components into one complete product set ready for sale or fulfillment.

The final bundled unit must be labeled as a single product, following Amazon’s requirements.

Yes, we support both small batch kitting and large-volume bundle assembly based on your needs.

It helps create unique product offers, improve perceived value, and simplify inventory management.

This service is ideal for private label brands, Amazon sellers, and businesses that sell product sets or kits.

Products such as consumables, supplements, topical items, and other date-sensitive goods often require expiration date labeling for Amazon FBA.

It helps ensure your inventory meets Amazon requirements and reduces the risk of receiving delays, rejection, or relabeling problems.

Yes, labels are applied in the format required for FBA shipments, based on Amazon guidelines and the product category.

Yes, expiration date labeling is usually completed alongside inspection, barcode labeling, packaging, and shipment preparation.

Improper labeling can cause inventory delays, compliance issues, additional handling, or rejection at Amazon fulfillment centers.

This service is ideal for Amazon sellers and brands that work with products requiring shelf-life tracking and date compliance.

It is the process of preparing products according to Amazon’s packaging and labeling standards before sending them to fulfillment centers.

It helps ensure your inventory is accepted without delays and avoids additional fees related to incorrect packaging.

No, packaging requirements vary depending on product type, size, and category guidelines set by Amazon.

Yes, incorrect packaging can lead to delays, repackaging fees, or rejection of your shipment.

Yes, it is typically part of a full FBA prep workflow including inspection, labeling, and shipment preparation.

This service is ideal for Amazon sellers and businesses that want to ensure their products meet FBA standards before shipping.

It includes organizing, grouping, and preparing inventory so it is ready to be sent to Amazon fulfillment centers.

We prepare shipments so they are ready for delivery to Amazon fulfillment centers based on your logistics setup.

A shipment plan is created in your Amazon Seller account and defines how inventory should be prepared and sent to fulfillment centers.

It helps prevent delays, receiving issues, and ensures inventory is processed efficiently at Amazon facilities.

Yes, shipment preparation is typically the final step after receiving, inspection, labeling, and packaging.

This service is ideal for Amazon sellers and businesses that want a structured and reliable final step before sending inventory to FBA.

Inventory storage is the process of holding products in a warehouse before they are picked, packed, and shipped to customers.

This service is ideal for eCommerce brands, Amazon FBM sellers, and businesses that need outsourced warehouse space for ongoing order fulfillment.

Inventory is typically organized by SKU, product type, and order flow to support more efficient picking, packing, and stock handling.

Yes, storage is a key part of the fulfillment process because inventory needs to be organized and accessible before orders can be processed and shipped.

Organized storage helps reduce misplaced stock, improves picking speed, and supports more accurate and efficient fulfillment operations.

Yes, inventory storage is especially useful for growing businesses that need a more scalable and reliable warehouse solution as order volume increases.

Order processing is the stage where incoming orders are reviewed and moved into the fulfillment workflow so they can be picked, packed, and shipped.

This service is ideal for eCommerce brands, marketplace sellers, and businesses that need a reliable system for handling customer orders.

It connects order intake with warehouse execution, helping inventory move into picking, packing, and shipment preparation more efficiently.

It helps improve order accuracy, reduce workflow errors, and support more consistent fulfillment performance.

Yes, order processing is especially useful for businesses that receive orders from online stores, marketplaces, and other sales channels.

Yes, a structured order processing workflow is important for businesses that want to scale fulfillment without losing control over speed and accuracy.

Pick and pack is the process of selecting the correct products from storage, checking them against the order, and packing them for shipment.

It helps improve order accuracy, protect products during shipping, and reduce fulfillment mistakes that can lead to returns or customer complaints.

Yes, the pick and pack process supports both simple single-item orders and more complex multi-item shipments.

Items are picked directly from organized warehouse storage, which helps improve speed, accuracy, and order handling consistency.

Yes, packing can vary depending on the product type, quantity, and shipping needs to help ensure items are protected in transit.

This service is ideal for eCommerce brands, online retailers, and growing businesses that want more reliable day-to-day order fulfillment.

It is the process of organizing shipments, selecting carriers, and managing the delivery flow for outgoing orders.

It helps improve delivery consistency, reduce delays, and simplify the shipping process for businesses handling regular order volume.

Yes, shipments can be coordinated across different carriers depending on delivery needs and package requirements.

It is the final step after picking and packing, ensuring orders are dispatched and delivered efficiently to customers.

Yes, shipping options can vary depending on destination, speed requirements, and package type.

This service is ideal for eCommerce businesses and sellers that want more organized and reliable shipping operations.

Returns management is the process of receiving, reviewing, and handling returned products after delivery.

It helps maintain inventory accuracy, reduces operational disruption, and ensures returned items are handled properly.

Returned items are evaluated and then restocked, separated, or processed further depending on their condition.

Yes, proper returns management helps maintain more accurate inventory records after returned items are processed.

This service is useful for eCommerce businesses and sellers that regularly handle customer returns.

Yes, a structured returns workflow helps reduce confusion, improve stock control, and support smoother fulfillment operations.

It is the process of handling orders from multiple sales platforms within one organized fulfillment system.

This service can support orders from online stores, marketplaces, and various eCommerce platforms.

It helps reduce operational complexity, improve inventory control, and maintain consistent fulfillment across all sales channels.

Yes, centralized inventory management helps reduce the risk of overselling across different platforms.

This service is ideal for businesses selling across multiple platforms that need a more organized fulfillment system.

Yes, it helps businesses scale operations more efficiently by centralizing fulfillment across all sales channels.

Custom packaging involves using branded boxes, inserts, and materials to present products in a way that reflects your business identity.

It helps improve brand recognition, creates a better customer experience, and makes your business more memorable.

Yes, packaging can be adjusted depending on product type, size, and branding requirements.

Custom packaging is integrated into the pick and pack process, so it can be applied without significantly affecting fulfillment efficiency.

This service is ideal for eCommerce brands that want to enhance their brand image and improve customer experience.

Yes, consistent branded packaging helps strengthen brand identity and supports long-term customer recognition.

Inventory tracking is the process of monitoring stock as it moves through receiving, storage, order fulfillment, shipping, and returns.

Reporting helps businesses understand stock activity, maintain better visibility, and make more informed operational decisions.

It helps maintain clearer stock visibility, improves inventory accuracy, and supports smoother coordination across warehouse operations.

Yes, organized tracking helps reduce stock discrepancies, improves accuracy, and makes replenishment planning easier.

This service is ideal for eCommerce brands, multi-channel sellers, and businesses that want better control over inventory inside the fulfillment process.

Yes, inventory tracking and reporting become even more important as order volume and stock complexity increase over time.